The below sets forth the Privacy and Security Policy for Magnet Sales Australia. We are committed to providing you with the best possible customer service experience, and in doing so may collect personal information from yourself that will be handled with utmost care and confidentiality in accordance with Australian privacy and security laws.
Why we collect information:
We collect information to provide you with the best service we can. This information is needed to better understand your preferences and requirements, to complete transactions and to deliver products to yourself. Under some circumstances we may contact you for additional information or details before accepting any order. This information also gives us the opportunity to provide you with offers that are better tailored to your needs or that may be of more specific interest and benefit to you.
How we collect information:
We store your registration and ordering details when you login, create an account, or place an order on our site. This ensures that you don’t have to provide these details every time you shop with us and makes the checkout process easier and more efficient for yourself. The information we collect is supplied by you and then verified for our database. When you submit feedback or questions via email or contact us via the sites contact us form, we will request some personal details such as your name, email address and phone number. This information is used solely to respond to your enquiries. When you enter a contest or other promotional feature, we may ask for personal information to assist us in managing the contest and to notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
What information we collect:
There are many aspects to the site which can be used and viewed without providing personal information, however for access to online purchasing and customer support features you are required to submit personally identifiable information. The information that we collect includes (but is not limited to) a personal username and password, your name, business name, address (postal + delivery), phone number and email address.
How we protect your information:
Only specially cleared members in the Magnet Sales Australia team have access to your personal information and their access is subject to strict controls and procedures. Our Site uses a security measure called Secure Sockets Layer (SSL) technology which locks all your critical information in a special encrypted envelope, preventing this information from unauthorised access or from being intercepted. This means that the credit card information you send is encrypted by your computer, and then decrypted when it reaches us – preventing others from accessing your information in the process.
Sharing your information:
We may need to share your information with other companies, such as the freight company that delivers you order, however we will only share details that are essential to delivering the service (such as your name address and phone number). Magnet Sales Australia takes reasonable steps to ensure that these are trusted companies and that they are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We do not share, sell or rent any identifiable personal information to any third party without your prior permission. The Magnet Sales Australia site contains links to other sites - no personal information is shared with these sites, neither is Magnet Sales Australia responsible for the privacy policies or content of these sites.
Accessing your information:
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to access your information please do not hesitate to contact us. You may be required to put your request in writing for security and verification reasons. We take great care in ensuring your personal information is stored securely with us in order to justify your trust and confidence in using the Magnet Sales Australia site and shopping with us.
Magnet Sales Australia frequently use graphic-rich emails to communicate with customers who have had previous dealing with us with prospects about current sales, new products or general information. We maintain an opt-out, user customisable subscription service of email address or people requesting promotional email addresses. We understand some email addresses may have been included in the database as a mistake or you may change your mind about receiving such emails – for this reason, every email provides an option for your to unsubscribe. Alternatively you may email firstname.lastname@example.org or login to your online account to manage your subscription.
Use of non-personal information:
For each visitor that reaches the Site, we collect the following (but not limited to) non-personally identifiable information – IP address, browser type, version and language, pages viewed while browsing the site, time spent on each page and referring website addresses. This information is used solely internally for the purpose of gauging visitor traffic and improving our Site to make it more personalised and a more enjoyable user experience. This information is collected by default by all web server log files. This information is not shared externally of Magnet Sales Australia.
Magnet Sales Australia is committed to reducing the risk of fraud. First time customers may receive a telephone call or email request for more information or proof to confirm the details you have supplied to us. False or misleading information will be reported to the appropriate authorities.
Magnet Sales Australia welcomes your comments regarding this Privacy and Security Policy. If you have any questions about this policy or would like further information, please contact us by the following means or by submitting this form.
P: (02) 4272 8180